Refund policy

We want you to love everything you purchase from K Lane’s & Co.! If something doesn’t work out, we gladly accept returns on eligible full-price merchandise within 30 days of purchase.

Returned items must be unworn, unwashed, unused, and have all original tags attached.

Return Condition Requirements

All returns are inspected before being accepted. Items may be denied if they show:

• Signs of wear
• Perfume, smoke, or other strong odors
• Makeup, deodorant, stains, or visible blemishes
• Pet hair
• Missing or removed tags
• Signs of washing or alteration

Items that do not meet our return requirements may be returned to the customer at their expense.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

• Items discounted 30% or more
• Items specifically marked FINAL SALE

Refunds

Eligible returns will be refunded to the original payment method used for purchase.

For online orders, refunds will be issued through Shopify to the original payment method once the return has been received, inspected, and approved.

Please note:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method and keeping your tracking information until your refund has been processed

Exchanges

Eligible returns can choose:
• Exchange of the same item to a different size/color
• Refund to Original Payment Method

Returning an Online Order

Online returns must meet the same return requirements listed above and be returned within the 30-day return window.

Please securely package your merchandise and include your order information with your return so our team can identify and process it quickly.

Return shipping cost is the responsibility of the customer.

Returning In Store

Prefer to bring your return to us? Eligible online and in-store purchases may also be returned in store during regular business hours.

602 S Tyler Rd. Wichita, KS 67209

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right!

Include your order number and photos of the item so we can review the issue and make it right.

Return Processing

Once a shipped return arrives at K Lane’s & Co., please allow up to 1 week for our team to inspect and process it, but typically returns are processed within a couple of days.

Once approved, your refund will be issued to your original payment method. Your bank or credit card provider may take additional time to post the refund to your account.